REFUND POLICY
OVERVIEW
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
REFUND FOR DIGITAL SERVICES
In line with providing our customers with the best quality and client experience, we have established a considerate cancellation; refund policy.
We plan each project by dividing work into milestones.
All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.
In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.
No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
There are no partial refunds for projects mid way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.
Digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days
REFUND IN CASE OF DIGITAL PRODUCTS/SOFTWARE
Refund for digital product/software is only eligible if the associated product is downloaded from our website’s store and has found in not working or not accessible.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refund@infoglance.org.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
To claim your refund kindly email us at refund@infoglance.org.
Need help?
Contact us at refund@infoglance.org for questions related to refunds and returns.